FAQ


Are you an enchanter that needs help? That's what the Myleyna Team is for!

If you're wondering about an order, our products, our website or wanting to suggest your enchanting ideas, shoot our team an email at hello@myleyna.com or chat us live on Messenger. We'll get back to you as soon as we can.

But first, please check below Frequently Asked Questions. Chances are we've already answered your question before.

Don't worry enchanters! We offer immediate order cancellations up to a limit of 24 hours after purchase.

So if you change your mind within that time, please send us a message immediately. We'll cancel and refund you in full as soon as we get your request.

Kindly contact our support team at hello@myleyna.com or chat us live on Messenger! And we would be very much happy to assist you, as soon as we can.

You can return all undamaged items, defective or faulty items, and items damaged during shipping within 30 days— from when an order arrives at your address.

We guarantee satisfaction to all your purchases. Because it's our passion to ensure we meet your product expectations or your money back.

We're confident that our enchanting product selection will meet or exceed your expectations. But if we fail to satisfy you, and still want to make a return, kindly contact us. We would still be very much happy to assist you enchanter!

Don't worry enchanters! We guarantee satisfaction to all your purchases. Because it's our passion to ensure we meet your product expectations or your money back.

We take great care in selecting our partners, artisans and manufacturers of our curated & enchanting product selection.

If you discover a flaw or fault on the item, please contact us within the first 7 days of receiving that item. And we'll work it out with you. 

When your items are shipped out, you should receive a notification from us through email providing you with a tracking number.

You can then copy your tracking number and paste it on our order tracking page to view your order status.

If you haven't received one or if the tracking number doesn't work, please contact us. We would be very much happy to assist you, as soon as we can.

Our store is proudly backed by Paypal. All payments are securey processed by Paypal to ensure a smooth and faster online shopping.

We accept all major credit card payments including Visa, Mastercard, American Express, Discover, JCB, Diner's Club, and Enroute.

Myleyna collaborates with small business owners, artisans, and manufacturers from the USA, Europe, and China, so the shipping locations might vary per item.

Primarily, we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe

If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at China. However, the delivery times would still be the same.

Also, items manufactured from USA are shipped within the USA only.

Our products are efficiently packaged by our handling team to ensure they arrive in perfect condition regardless how far they go. 

Each product on Myleyna has an order processing time, as well as an order shipping time. We'll state this clearly on the "Shipping & Returns" section of each product page.

The order processing time is the time it takes us to prepare an order or a certain item for shipment. 

While the order shipping time is the time it takes for the item to reach you enchanter!

In some instances, the delivery may take more time than the standard shipping times stated, due to some external factors and events.

Please note: All processing and shipping times are listed in business days. This means that they do not include weekends (Saturday, Sunday).

Myleyna collaborates with small business owners, artisans, and manufacturers from the USA, Europe, and China.

All of them are required to go through a rigorous vetting process in order to be our partners.

Then, they are rated quarterly based on their processing times, shipping times, and product quality.